Simulated Business – Support Learner Materials for Business Services Training and Assessment – LRES Training Management
coursebook

Simulated Business – Support Learner Materials for Business Services Training and Assessment

$695.00

Simulated Business – Support Learner Materials for Business Services Training and Assessment

Product Description

Simulated Business – Support Learner Materials for Business Services Training and Assessment.

FORMAT: Customisable MS Word

Document Includes:

  • BUSINESS PROFILE
  • Organisational Overview
  • Vision Statement
  • Australian Hardware Organisation Chart
  • Risk Management Plan
  • POLICIES, PROCEDURES, PROCESSES
  • Armed Robbery Procedures
  • Customer Feedback Questionnaire
  • Customer service standards
  • Dealing with customer complaints
  • Department Sales Report
  • Department Sales Report
  • Safety
  • Fire and evacuation procedures
  • Staff and customer accidents
  • Employee behaviour standards
  • EEO policy
  • Incident Report Form
  • Opening and Closing the Premises
  • Work Attendance
  • Pay rates and bonus schemes
  • Performance appraisals
  • Performance Appraisal Form
  • Policies dealing with Theft
  • Customer’s property
  • Dealing with cash, credit, cheques and EFTPOS
  • Dealing with cash holding and banking procedures
  • Returns policy
  • Staff general security
  • Stock control policy and procedures
  • Stock handling
  • Store pricing policy
  • Coordinating stocktake
  • Stocktake sheet
  • Shrinkage sheet
  • Discrepancy sheet
  • Mark-down Worksheet
  • Store Safety Policy and Procedures
  • Store Security Policy and Procedures
  • Staff Induction Checklist
  • Recruitment and Selection Policy
  • Procedure: To make a complaint
  • Grievance Policy
  • System to monitor sales performance
  • COMPANY DOCUMENTS
  • Head Office Financial Management Policies and Procedures Manual
  • Financial Performance 2013-2015
  • Statement of Financial Position Ending FY2015
  • Australian Hardware Marketing Plan 2015
  • Business Plan
Simulated Business – Support Learner Materials for Business Services Training and Assessment