Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for SIRXCEG001 Engage the customer.

This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.

It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

FORMAT: Customisable MS Word

Qualifications that include this unit

• SIR30316 – Certificate III in Business to Business Sales
• SIR30216 – Certificate III in Retail
• SIR20216 – Certificate II in Retail Services
• MSF31018 – Certificate III in Interior Decoration Retail Services
• FWP20416 – Certificate II in Wood Panel Products
• FWP20316 – Certificate II in Sawmilling and Processing
• AUR20316 – Certificate II in Bicycle Mechanical Technology
• AUR20116 – Certificate II in Automotive Administration
• AHC31216 – Certificate III in Retail Nursery
• AHC20416 – Certificate II in Horticulture