Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for SIRXCEG002 Assist with customer difficulties.
This unit describes the performance outcomes, skills and knowledge required to solve customer problems and use techniques to deal with customer difficulties.
It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.
FORMAT: Customisable MS Word
Qualifications that include this unit
- SIR30316 – Certificate III in Business to Business Sales
- SIR30216 – Certificate III in Retail