Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for SIRXCEG003 Build customer relationships and loyalty.

This unit describes the performance outcomes, skills and knowledge required to build customer relationships and foster customer loyalty.

It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.

FORMAT: Customisable MS Word

Qualifications that include this unit

• SIR40116 – Certificate IV in Community Pharmacy
• SIR30316 – Certificate III in Business to Business Sales
• SIR30216 – Certificate III in Retail
• SIR30116 – Certificate III in Community Pharmacy
• CPP31519 – Certificate III in Real Estate Practice
• AMP40215 – Certificate IV in Meat Processing (General)