Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for AURSAA2001 Process customer complaints.

This unit of competency covers the competence to deal with customer complaints in a manner satisfying the customer but complies with enterprise policies and procedures.

FORMAT: Customisable MS Word

Qualifications that include this unit

• MSM41115 – Certificate IV in Recreational Vehicle and Accessories Retailing
• MSM31215 – Certificate III in Recreational Vehicle and Accessories Retailing
• MSA40710 – Certificate IV in Recreational Vehicle and Accessories Retailing
• MSA30710 – Certificate III in Recreational Vehicle and Accessories Retailing
• AUR32613 – Certificate III in Automotive Tyre Management
• AUR32212 – Certificate III in Automotive Glazing Technology
• AUR31012 – Certificate III in Automotive Sales
• AUR30212 – Certificate III in Bicycle Workshop Operations
• AUR30112 – Certificate III in Automotive Administration
• AUR20312 – Certificate II in Bicycle Mechanical Technology