Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for BSBCUE302 Deploy customer service field staff.

This unit describes the skills and knowledge required to deploy field staff to fulfil service commitments to customers and meet organisational requirements.

It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team.

FORMAT: Customisable MS Word

Qualifications that include this unit

• CPP41319 – Certificate IV in Swimming Pool and Spa Service
• BSB30215 – Certificate III in Customer Engagement