Description
Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for BSBCUE601 Optimise customer engagement operations.
This unit describes the skills and knowledge required to use data and statistical tools to monitor and optimise customer contact processes.
It applies to individuals who analyse, design and execute judgements using wide- ranging technical, creative, conceptual or managerial competencies and who are often accountable for group outcomes.
FORMAT: Customisable MS Word
Qualifications that include this unit
- BSB61015 – Advanced Diploma of Leadership and Management
- BSB50315 – Diploma of Customer Engagement