BSBCUE602 Manage customer engagement information – LRES Training Management

BSBCUE602 Manage customer engagement information

$695.00

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for BSBCUE602 Manage customer engagement information.

Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for BSBCUE602 Manage customer engagement information.

This unit describes the skills and knowledge required to manage customer engagement information and the management information systems (MIS) used in a customer engagement environment.

It applies to individuals who analyse, design and execute judgements using wide-ranging technical, creative, conceptual or managerial competencies and who are often accountable for group outcomes.

FORMAT: Customisable MS Word

Qualifications that include this unit

  • BSB61015 – Advanced Diploma of Leadership and Management
  • BSB50315 – Diploma of Customer Engagement

 

BSBCUE602 Manage customer engagement information