Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for BSBCUS403 Implement customer service standards.

This unit describes the skills and knowledge required to contribute to quality customer service standards within an organisation.

It applies to individuals who may be frontline managers, team leaders or supervisors who have responsibility for ensuring that customer service systems and customer service standards are implemented.

FORMAT: Customisable MS Word

Qualifications that include this unit

• HLT55115 – Diploma of Dental Technology
• HLT47315 – Certificate IV in Health Administration
• FNS51415 – Diploma of Loss Adjusting
• FNS42015 – Certificate IV in Banking Services
• FNS41815 – Certificate IV in Financial Services
• FNS41715 – Certificate IV in Insurance Broking
• FNS41415 – Certificate IV in General Insurance
• FNS40915 – Certificate IV in Superannuation
• FNS40215 – Certificate IV in Bookkeeping
• FNS40115 – Certificate IV in Credit Management
• FNS30315 – Certificate III in Accounts Administration
• FNS30215 – Certificate III in Personal Injury Management
• FNS30115 – Certificate III in Financial Services
• BSB42015 – Certificate IV in Leadership and Management
• BSB41615 – Certificate IV in Purchasing
• BSB41315 – Certificate IV in Marketing
• BSB41115 – Certificate IV in International Trade
• BSB41015 – Certificate IV in Human Resources
• BSB40315 – Certificate IV in Customer Engagement
• BSB40215 – Certificate IV in Business