Description
Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for BSBCUS501 Manage quality customer service.
This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.
It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.
FORMAT: Customisable MS Word
Qualifications that include this unit
- TLI50816 – Diploma of Customs Broking
- TLI50615 – Diploma of Rail Operations Management
- TLI50515 – Diploma of Deployment Logistics
- TLI50316 – Diploma of International Freight Forwarding
- TLI50215 – Diploma of Materiel Logistics
- SIF50113 – Diploma of Funeral Services Management
- RII50815 – Diploma of Drilling Oil & Gas (On shore)
- RII50715 – Diploma of Drilling Oil & Gas (Off shore)
- RII50615 – Diploma of Drilling Operations
- RII50515 – Diploma of Civil Construction Design
- RII50415 – Diploma of Civil Construction Management
- RII50315 – Diploma of Minerals Processing
- RII50215 – Diploma of Underground Metalliferous Mining Management
- RII50115 – Diploma of Surface Operations Management
- MSM41115 – Certificate IV in Recreational Vehicle and Accessories Retailing
- MSM31215 – Certificate III in Recreational Vehicle and Accessories Retailing
- MSF40413 – Certificate IV in Glass and Glazing
- ICP50115 – Diploma of Printing and Graphic Arts
- HLT57715 – Diploma of Practice Management
- FWP50316 – Diploma of Timber Truss and Frame Design
- FWP50216 – Diploma of Timber Truss and Frame Manufacture
- FWP50116 – Diploma of Forest and Forest Products
- FWP40316 – Certificate IV in Timber Truss and Frame Manufacture
- FNS60615 – Advanced Diploma of Banking Services Management
- FNS52015 – Diploma of Personal Trusts
- FNS51915 – Diploma of Personal Injury and Disability Insurance Management
- FNS51815 – Diploma of Financial Services
- FNS51515 – Diploma of Credit Management
- FNS51415 – Diploma of Loss Adjusting
- FNS51215 – Diploma of Insurance Broking
- FNS51115 – Diploma of General Insurance
- FNS50915 – Diploma of Banking Services Management
- FNS50715 – Diploma of Superannuation
- FNS50615 – Diploma of Financial Planning
- FNS50115 – Diploma of Personal Injury Management
- DEF53215 – Diploma of Simulator Maintenance
- DEF53115 – Diploma of Electronic Forensics
- CUA60213 – Advanced Diploma of Live Production and Management Services
- CUA50815 – Diploma of Music Industry
- CUA50615 – Diploma of Aboriginal and Torres Strait Islander Visual Arts Industry Work
- CUA50415 – Diploma of Live Production and Technical Services
- BSB61115 – Advanced Diploma of Conveyancing
- BSB52115 – Diploma of Library and Information Services
- BSB52015 – Diploma of Conveyancing
- BSB51915 – Diploma of Leadership and Management
- BSB51715 – Diploma of Recordkeeping
- BSB51515 – Diploma of Purchasing
- BSB50815 – Diploma of International Business
- BSB50515 – Diploma of Franchising
- BSB50415 – Diploma of Business Administration
- BSB50315 – Diploma of Customer Engagement
- BSB50115 – Diploma of Advertising
- AVI50616 – Diploma of Aviation (Aviation Management)
- AUR50116 – Diploma of Automotive Management
- AHC51616 – Diploma of Irrigation Management
- AHC50916 – Diploma of Retail Nursery Management