BSBOPS304 Deliver and monitor a service to customers – LRES Training Management

BSBOPS304 Deliver and monitor a service to customers

$695.00

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for BSBOPS304 Deliver and monitor a service to customers.

Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for BSBOPS304 Deliver and monitor a service to customers.

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

The unit applies to those who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions.

FORMAT: Customisable MS Word

 

Qualifications that include this unit

  • CUA41120 – Certificate IV in Photography and Digital Imaging
  • FNS40820 – Certificate IV in Finance and Mortgage Broking
  • FWP30620 – Certificate III in Timber Building Products Supply
  • FWP31220 – Certificate III in Timber Systems Design
  • CPC40820 – Certificate IV in Swimming Pool and Spa Building
  • CUA30920 – Certificate III in Music
  • AUR20320 – Certificate II in Bicycle Mechanical Technology
  • CPP30821 – Certificate III in Fire Protection Inspection and Testing
  • NWP30219 – Certificate III in Water Industry Operations
  • BSB30420 – Certificate III in Library and Information Services
  • AVI30319 – Certificate III in Aviation (Ground Operations and Service)
  • CPC32920 – Certificate III in Construction Crane Operations
  • CPP30719 – Certificate III in Waste Management
  • TLI33118 – Certificate III in Rail Customer Service
  • FNS30120 – Certificate III in Financial Services
  • FNS42120 – Certificate IV in Personal Injury Management
  • LGA40120 – Certificate IV in Local Government
  • AHC32720 – Certificate III in Rural Merchandising
  • FNS30220 – Certificate III in Personal Injury Management
  • BSB50520 – Diploma of Library and Information Services
  • BSB30220 – Certificate III in Entrepreneurship and New Business
  • FNS40920 – Certificate IV in Superannuation
  • ACM30121 – Certificate III in Animal Care Services
  • TLI30319 – Certificate III in Supply Chain Operations
  • BSB30320 – Certificate III in Legal Services
  • AHC31120 – Certificate III in Nursery Operations
  • CUA30620 – Certificate III in Arts and Cultural Administration
  • BSB30120 – Certificate III in Business

 

Skill sets that include this unit

  • CUASS00104 – Photographic Make-up and Styling Skill Set
  • BSBSS00119 – Customer Service Skill Set

 

BSBOPS304 Deliver and monitor a service to customers