Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for BSBOPS505 Manage organisational customer service.

This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.

FORMAT: Customisable MS Word

Qualifications that include this unit

• FNS51220 – Diploma of Insurance Broking
• FNS60920 – Advanced Diploma of Paraplanning
• AVI50119 – Diploma of Aviation (Aviation Management)
• FNS41720 – Certificate IV in Insurance Broking
• CPP50619 – Diploma of Security Risk Management
• UEG50120 – Diploma of Gas Supply Industry Operations
• FNS51120 – Diploma of General Insurance
• BSB50120 – Diploma of Business
• AHC50820 – Diploma of Nursery Management
• CPC50320 – Diploma of Building and Construction (Management)
• CPC50520 – Diploma of Fire Systems Design
• FNS51920 – Diploma of Personal Injury and Disability Insurance Management
• BSB50620 – Diploma of Marketing and Communication
• BSB50420 – Diploma of Leadership and Management
• RII50520 – Diploma of Civil Construction Design
• RII50420 – Diploma of Civil Construction Management
• FNS41420 – Certificate IV in General Insurance
• BSB60120 – Advanced Diploma of Business
• FNS50320 – Diploma of Finance and Mortgage Broking Management
• UEG60120 – Advanced Diploma of Gas Supply Industry Operations