FNSBNK501 Manage banking and service strategy for small business customers – LRES Training Management
FNSBNK501 Manage banking and service strategy for small business customers

FNSBNK501 Manage banking and service strategy for small business customers

$695.00

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for FNSBNK501 Manage banking and service strategy for small business customers.

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Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for FNSBNK501 Manage banking and service strategy for small business customers.

This unit describes the skills and knowledge required to manage a team of customer service officers offering tailored services to small business customers and includes establishing and monitoring performance measures, high level problem solving, opportunity seeking and reporting.

It applies to individuals who use a range of managerial techniques and leadership skills to plan and monitor the work of the team while taking responsibility for implementing and promoting strategic business activities.

FORMAT: Customisable MS Word

Qualifications that include this unit

  • FNS51815 – Diploma of Financial Services
  • FNS50915 – Diploma of Banking Services Management
FNSBNK501 Manage banking and service strategy for small business customers

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