Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for HLTAMB012 Communicate in complex situations to support health care.

This unit of competency describes the skills and knowledge required to effectively communicate with patients, colleagues and health providers in complex situations using verbal and non-verbal interactions. It requires workers to address these significant challenges in the context of providing a health care service.

This unit applies to pre-hospital/out-of-hospital health care workers in a range of settings where direct patient contact is involved.

FORMAT: Customisable MS Word

Qualifications that include this unit

• HLT51015 – Diploma of Paramedical Science
• HLT41115 – Certificate IV in Health Care