Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for SIRXIND001 Work effectively in a service environment.

This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.

It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

FORMAT: Customisable MS Word

Qualifications that include this unit

• SIR30316 – Certificate III in Business to Business Sales
• SIR30216 – Certificate III in Retail
• SIR20216 – Certificate II in Retail Services
• SIR10116 – Certificate I in Retail Services