Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for BSBCMM301 Process customer complaints.

This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

FORMAT: Customisable MS Word

Qualifications that include this unit

• TLI32416 – Certificate III in Logistics
• TLI21815 – Certificate II in Logistics
• NWP30415 – Certificate III in Water Industry Irrigation
• NWP30315 – Certificate III in Water Industry Treatment
• NWP30215 – Certificate III in Water Industry Operations
• MSF31313 – Certificate III in Kitchens and Bathrooms – Retail Services
• MSF31013 – Certificate III in Interior Decoration Retail Services
• FNS41515 – Certificate IV in Life Insurance
• FNS40115 – Certificate IV in Credit Management
• FNS30615 – Certificate III in Insurance Broking
• FNS30515 – Certificate III in General Insurance
• FNS30415 – Certificate III in Mercantile Agents
• FNS30315 – Certificate III in Accounts Administration
• FNS30215 – Certificate III in Personal Injury Management
• FNS30115 – Certificate III in Financial Services
• CUA30915 – Certificate III in Music Industry
• CUA30615 – Certificate III in Arts Administration
• BSB31115 – Certificate III in Business Administration (Medical)
• BSB31015 – Certificate III in Business Administration (Legal)
• BSB30915 – Certificate III in Business Administration (Education)
• BSB30815 – Certificate III in Recordkeeping
• BSB30615 – Certificate III in International Trade
• BSB30415 – Certificate III in Business Administration
• BSB30215 – Certificate III in Customer Engagement
• BSB30115 – Certificate III in Business
• BSB20215 – Certificate II in Customer Engagement
• AVI20216 – Certificate II in Aviation (Ground Operations and Service)