Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for BSBCUS301 Deliver and monitor a service to customers.

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

FORMAT: Customisable MS Word

Qualifications that include this unit

• TLI33115 – Certificate III in Rail Customer Service
• TLI32416 – Certificate III in Logistics
• TLI31616 – Certificate III in Warehousing Operations
• RII30915 – Certificate III in Civil Construction
• NWP30415 – Certificate III in Water Industry Irrigation
• NWP30315 – Certificate III in Water Industry Treatment
• NWP30215 – Certificate III in Water Industry Operations
• MSF31313 – Certificate III in Kitchens and Bathrooms – Retail Services
• MSF31113 – Certificate III in Cabinet Making
• MSF31013 – Certificate III in Interior Decoration Retail Services
• MSF30913 – Certificate III in Blinds, Awnings, Security Screens and Grilles
• MSF30813 – Certificate III in Flooring Technology
• MSF30613 – Certificate III in Soft Furnishing
• MSF30513 – Certificate III in Picture Framing
• ICP31415 – Certificate III in Print Communications
• ICP31215 – Certificate III in Printing
• ICP30515 – Certificate III in Printing and Graphic Arts (Printing)
• ICP30415 – Certificate III in Printing and Graphic Arts (Digital Printing)
• ICP30315 – Certificate III in Printing and Graphic Arts (Multimedia)
• ICP20115 – Certificate II in Printing and Graphic Arts (General)
• HLT57415 – Diploma of Audiometry
• HLT55115 – Diploma of Dental Technology
• HLT47815 – Certificate IV in Optical Dispensing
• HLT47715 – Certificate IV in Medical Practice Assisting
• HLT47415 – Certificate IV in Audiometry
• HLT37315 – Certificate III in Health Administration
• FWP30916 – Certificate III in Timber Truss and Frame Design and Manufacture
• FWP20616 – Certificate II in Timber Merchandising
• FNS42115 – Certificate IV in Personal Injury Management
• FNS42015 – Certificate IV in Banking Services
• FNS41915 – Certificate IV in Personal Injury Management
• FNS41415 – Certificate IV in General Insurance
• FNS40915 – Certificate IV in Superannuation
• FNS40815 – Certificate IV in Finance and Mortgage Broking
• FNS40215 – Certificate IV in Bookkeeping
• FNS30615 – Certificate III in Insurance Broking
• FNS30315 – Certificate III in Accounts Administration
• FNS30215 – Certificate III in Personal Injury Management
• FNS30115 – Certificate III in Financial Services
• CUA30915 – Certificate III in Music Industry
• CUA30615 – Certificate III in Arts Administration
• CHC33015 – Certificate III in Individual Support
• BSB42115 – Certificate IV in Library and Information Services
• BSB31115 – Certificate III in Business Administration (Medical)
• BSB31015 – Certificate III in Business Administration (Legal)
• BSB30915 – Certificate III in Business Administration (Education)
• BSB30815 – Certificate III in Recordkeeping
• BSB30615 – Certificate III in International Trade
• BSB30515 – Certificate III in Business Administration (International Education)
• BSB30415 – Certificate III in Business Administration
• BSB30315 – Certificate III in Micro Business Operations
• BSB30215 – Certificate III in Customer Engagement
• BSB30115 – Certificate III in Business
• AVI30416 – Certificate III in Aviation (Ground Operations and Service)
• AUR20316 – Certificate II in Bicycle Mechanical Technology