Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for BSBCUS401 Coordinate implementation of customer service strategies.

This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.

It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.

FORMAT: Customisable MS Word

Qualifications that include this unit

TLI42016 – Certificate IV in Logistics

SIR40316 – Certificate IV in Retail Management

SIR40116 – Certificate IV in Community Pharmacy

RII41115 – Certificate IV in Drilling Oil & Gas (On shore)

RII40915 – Certificate IV in Drilling Operations

RII40715 – Certificate IV in Civil Construction Supervision

RII40515 – Certificate IV in Resource Processing

RII40415 – Certificate IV in Underground Coal Operations

RII40215 – Certificate IV in Surface Coal Mining (Open Cut Examiner)

RII40115 – Certificate IV in Surface Extraction Operations

NWP40615 – Certificate IV in Water Industry Treatment

NWP40515 – Certificate IV in Water Industry Operations

ICP50115 – Diploma of Printing and Graphic Arts

ICP40515 – Certificate IV in Printing and Graphic Arts (Mail House)

ICP40115 – Certificate IV in Printing and Graphic Arts

HLT47315 – Certificate IV in Health Administration

FWP40416 – Certificate IV in Timber Truss and Frame Design

FWP40316 – Certificate IV in Timber Truss and Frame Manufacture

FWP40216 – Certificate IV in Timber Processing

FWP40116 – Certificate IV in Forest Operations

FNS42015 – Certificate IV in Banking Services

FNS41815 – Certificate IV in Financial Services

FNS41715 – Certificate IV in Insurance Broking

FNS41415 – Certificate IV in General Insurance

CUA40915 – Certificate IV in Music Industry

BSB42615 – Certificate IV in New Small Business

BSB42515 – Certificate IV in Small Business Management

BSB42415 – Certificate IV in Marketing and Communication

BSB42015 – Certificate IV in Leadership and Management

BSB41715 – Certificate IV in Recordkeeping

BSB41615 – Certificate IV in Purchasing

BSB41115 – Certificate IV in International Trade

BSB40715 – Certificate IV in Franchising

BSB40615 – Certificate IV in Business Sales

BSB40515 – Certificate IV in Business Administration

BSB40415 – Certificate IV in Small Business Management

BSB40315 – Certificate IV in Customer Engagement

BSB40215 – Certificate IV in Business

BSB40115 – Certificate IV in Advertising