Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for FNSBNK511 Manage banking and service strategy for small business customers.

This unit describes the skills and knowledge required to develop and improve small businesses by offering tailored services to directly deal with their needs. This includes establishing and monitoring team performance measures and standards, applying high level problem solving, and identifying opportunities for improvement and reporting.

It applies to individuals who use a range of managerial techniques and leadership skills to plan and monitor the work of the team, while taking responsibility for implementing and promoting strategic business activities.

FORMAT: Customisable MS Word

Qualifications that include this unit

• FNS51820 – Diploma of Financial Services
• FNS50920 – Diploma of Banking Services Management