Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for FNSSAM601 Monitor performance in sales of financial products or services.

This unit describes the skills and knowledge required to coordinate and monitor performance against organisational sales targets and quality client service standards.

It applies to individuals who provide specialised knowledge, use systematic approaches and have responsibility for continuous improvement and quality standards.

FORMAT: Customisable MS Word

Qualifications that include this unit

• FNS60615 – Advanced Diploma of Banking Services Management