Description
Simulated Business – Support Learner Materials for Business Services Training and Assessment.
FORMAT: Customisable MS Word
Document Includes:
- BUSINESS PROFILE
- Organisational Overview
- Vision Statement
- Australian Hardware Organisation Chart
- Risk Management Plan
- POLICIES, PROCEDURES, PROCESSES
- Armed Robbery Procedures
- Customer Feedback Questionnaire
- Customer service standards
- Dealing with customer complaints
- Department Sales Report
- Department Sales Report
- Safety
- Fire and evacuation procedures
- Staff and customer accidents
- Employee behaviour standards
- EEO policy
- Incident Report Form
- Opening and Closing the Premises
- Work Attendance
- Pay rates and bonus schemes
- Performance appraisals
- Performance Appraisal Form
- Policies dealing with Theft
- Customer’s property
- Dealing with cash, credit, cheques and EFTPOS
- Dealing with cash holding and banking procedures
- Returns policy
- Staff general security
- Stock control policy and procedures
- Stock handling
- Store pricing policy
- Coordinating stocktake
- Stocktake sheet
- Shrinkage sheet
- Discrepancy sheet
- Mark-down Worksheet
- Store Safety Policy and Procedures
- Store Security Policy and Procedures
- Staff Induction Checklist
- Recruitment and Selection Policy
- Procedure: To make a complaint
- Grievance Policy
- System to monitor sales performance
- COMPANY DOCUMENTS
- Head Office Financial Management Policies and Procedures Manual
- Financial Performance 2013-2015
- Statement of Financial Position Ending FY2015
- Australian Hardware Marketing Plan 2015
- Business Plan
Simulated Business – Support Learner Materials for Business Services Training and Assessment