Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for SIRXSLS001 Sell to the retail customer.

This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.

This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to retail personnel at all levels who play a role in engaging with customers with the purpose of selling.

FORMAT: Customisable MS Word

Qualifications that include this unit

• SIT30616 – Certificate III in Hospitality
• SIT30316 – Certificate III in Guiding
• SIT30116 – Certificate III in Tourism
• SIT20316 – Certificate II in Hospitality
• SIT20216 – Certificate II in Holiday Parks and Resorts
• SIT20116 – Certificate II in Tourism
• SIT10116 – Certificate I in Tourism (Australian Indigenous Culture)
• SIR30316 – Certificate III in Business to Business Sales
• SIR30216 – Certificate III in Retail
• SIR20116 – Certificate II in Community Pharmacy
• SHB20216 – Certificate II in Salon Assistant
• SHB20116 – Certificate II in Retail Cosmetics
• MSF31018 – Certificate III in Interior Decoration Retail Services
• MSF31013 – Certificate III in Interior Decoration Retail Services
• FWP30516 – Certificate III in Timber Manufactured Products
• FBP30517 – Certificate III in Baking
• FBP30417 – Certificate III in Bread Baking
• FBP30317 – Certificate III in Cake and Pastry
• FBP20217 – Certificate II in Baking
• BSB31215 – Certificate III in Library and Information Services
• AMP30815 – Certificate III in Meat Processing (Retail Butcher)
• AMP30216 – Certificate III in Meat Processing (Food Services)
• AHC20816 – Certificate II in Retail Nursery
• AHC20416 – Certificate II in Horticulture