Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for TLII0005 Apply customer service skills.

This unit involves the skills and knowledge required to apply customer service skills.

It includes dealing with customer inquiries, monitoring customer satisfaction and taking appropriate action to satisfy customer needs.

It involves implementing customer service principles and procedures in day-to-day interactions with internal and external customers as part of workplace operations.

Work is performed under supervision.

FORMAT: Customisable MS Word

Qualifications that include this unit

• TLI31421 – Certificate III in Light Rail Driving
• TLI41222 – Certificate IV in Motor Vehicle Driver Training
• TLI31221 – Certificate III in Driving Operations
• TLI41321 – Certificate IV in Transport and Logistics (Road Transport – Heavy Vehicle Driving Instruction)
• TLI21221 – Certificate II in Driving Operations
• TLI31222 – Certificate III in Driving Operations
• TLI20321 – Certificate II in Stevedoring
• TLI11321 – Certificate I in Supply Chain Operations
• TLI31921 – Certificate III in Mechanical Rail Signalling
• TLI37122 – Certificate III in Rail Infrastructure
• TLI32721 – Certificate III in Track Protection
• TLI37121 – Certificate III in Rail Infrastructure
• AVI20219 – Certificate II in Aviation (Ground Operations and Service)
• TLI20221 – Certificate II in Road Transport Terminal Operations
• TLI41221 – Certificate IV in Transport and Logistics (Road Transport – Car Driving Instruction)
• TLI22421 – Certificate II in Furniture Removal
• TLI40521 – Certificate IV in Traffic Control Room Operations
• TLI41421 – Certificate IV in Transport and Logistics (Road Transport – Motorcycle Riding Instruction)
• TLI32121 – Certificate III in Rail Structures

Skill sets that include this unit

• TLISS00184 – Furniture Removal Pre-Packer Skill Set
• TLISS00156 – Tow Truck Driver Skill Set

Accredited courses that have this unit in the completion mapping

• 11235NAT – Certificate IV in Traffic Incident Management Services