Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for AURACA2001 Establish relations with customers.

This unit of competency covers the skills and knowledge required to establish effective relations with customers.

FORMAT: Customisable MS Word

Qualifications that include this unit

• MSM41115 – Certificate IV in Recreational Vehicle and Accessories Retailing
• MSM31215 – Certificate III in Recreational Vehicle and Accessories Retailing
• MSA40710 – Certificate IV in Recreational Vehicle and Accessories Retailing
• MSA30710 – Certificate III in Recreational Vehicle and Accessories Retailing
• AUR32012 – Certificate III in Automotive Alternative Fuel Technology
• AUR31912 – Certificate III in Elevating Work Platform Technology
• AUR31812 – Certificate III in Heavy Commercial Trailer Technology
• AUR31712 – Certificate III in Forklift Technology
• AUR31212 – Certificate III in Mobile Plant Technology
• AUR31012 – Certificate III in Automotive Sales
• AUR30812 – Certificate III in Motorcycle Mechanical Technology
• AUR30612 – Certificate III in Light Vehicle Mechanical Technology
• AUR30412 – Certificate III in Agricultural Mechanical Technology
• AUR30212 – Certificate III in Bicycle Workshop Operations
• AUR30112 – Certificate III in Automotive Administration
• AUR21913 – Certificate II in Automotive Tyre Servicing Technology
• AUR21912 – Certificate II in Automotive Tyre Servicing Technology
• AUR21812 – Certificate II in Automotive Steering and Suspension System Technology
• AUR21712 – Certificate II in Automotive Exhaust System Technology
• AUR21612 – Certificate II in Automotive Driveline System Technology
• AUR21512 – Certificate II in Automotive Cylinder Head Reconditioning
• AUR21412 – Certificate II in Automotive Cooling System Technology
• AUR21312 – Certificate II in Automotive Braking System Technology
• AUR21212 – Certificate II in Automotive Underbody Technology
• AUR21112 – Certificate II in Automotive Sales
• AUR20512 – Certificate II in Automotive Servicing Technology
• AUR20412 – Certificate II in Automotive Electrical Technology
• AUR20312 – Certificate II in Bicycle Mechanical Technology
• AUR20212 – Certificate II in Automotive Air Conditioning Technology
• AUR20112 – Certificate II in Automotive Administration