Description
Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for BSBCUS402 Address customer needs.
This unit describes the skills and knowledge required to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed.
It applies to individuals who are expected to have detailed product knowledge in order to recommend customised solutions. In this role, individuals would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations.
FORMAT: Customisable MS Word
Qualifications that include this unit
- MSF40413 – Certificate IV in Glass and Glazing
- MSF40313 – Certificate IV in Design of Kitchens, Bathrooms and Interior Spaces
- ICT41215 – Certificate IV in Telecommunications Engineering Technology
- HLT47615 – Certificate IV in Cardiac Technology
- HLT47315 – Certificate IV in Health Administration
- FWP30916 – Certificate III in Timber Truss and Frame Design and Manufacture
- FNS42215 – Certificate IV in Personal Trust Administration
- FNS41815 – Certificate IV in Financial Services
- FNS41315 – Certificate IV in Personal Trust Administration
- FNS40715 – Certificate IV in Financial Practice Support
- DEF43215 – Certificate IV in Simulator Maintenance
- CUA40715 – Certificate IV in Design
- BSB42615 – Certificate IV in New Small Business
- BSB42515 – Certificate IV in Small Business Management
- BSB42015 – Certificate IV in Leadership and Management
- BSB41715 – Certificate IV in Recordkeeping
- BSB41615 – Certificate IV in Purchasing
- BSB41315 – Certificate IV in Marketing
- BSB41115 – Certificate IV in International Trade
- BSB41015 – Certificate IV in Human Resources
- BSB40715 – Certificate IV in Franchising
- BSB40615 – Certificate IV in Business Sales
- BSB40515 – Certificate IV in Business Administration
- BSB40415 – Certificate IV in Small Business Management
- BSB40315 – Certificate IV in Customer Engagement
- BSB40215 – Certificate IV in Business
- BSB40115 – Certificate IV in Advertising
- AMP40315 – Certificate IV in Meat Processing (Leadership)
- AMP40215 – Certificate IV in Meat Processing (General)
