Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for BSBOPS305 Process customer complaints.

This unit describes skills and knowledge required to handle complaints from customers.

The unit applies to those who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

FORMAT: Customisable MS Word

Qualifications that include this unit

• FNS41720 – Certificate IV in Insurance Broking
• BSB30420 – Certificate III in Library and Information Services
• FNS41420 – Certificate IV in General Insurance
• BSB30220 – Certificate III in Entrepreneurship and New Business
• BSB30320 – Certificate III in Legal Services
• BSB30120 – Certificate III in Business

Skill sets that include this unit

• BSBSS00119 – Customer Service Skill Set