Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for BSBOPS404 Implement customer service strategies.

This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.

The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others.

FORMAT: Customisable MS Word

Qualifications that include this unit

• CPP40719 – Certificate IV in Security Management
• BSB40820 – Certificate IV in Marketing and Communication
• NWP40120 – Certificate IV in Water Industry Operations
• FNS40820 – Certificate IV in Finance and Mortgage Broking
• CPP41519 – Certificate IV in Security Risk Analysis
• RII40720 – Certificate IV in Civil Construction
• UEG40120 – Certificate IV in Gas Control Operations
• FNS41720 – Certificate IV in Insurance Broking
• BSB40120 – Certificate IV in Business
• DEF40520 – Certificate IV in Simulator Maintenance
• UEG40220 – Certificate IV in Gas Supply Industry Operations
• BSB50120 – Diploma of Business
• FWP40216 – Certificate IV in Timber Processing
• BSB40520 – Certificate IV in Leadership and Management
• FWP40116 – Certificate IV in Forest Operations
• CPC50520 – Diploma of Fire Systems Design
• FNS51920 – Diploma of Personal Injury and Disability Insurance Management
• TLI40319 – Certificate IV in Logistics
• CPP40919 – Certificate IV in Waste Management
• BSB40320 – Certificate IV in Entrepreneurship and New Business
• FNS41420 – Certificate IV in General Insurance
• FNS30220 – Certificate III in Personal Injury Management
• BSB50520 – Diploma of Library and Information Services
• FNS40920 – Certificate IV in Superannuation
• FWP40420 – Certificate IV in Timber Systems Design
• BSB40720 – Certificate IV in Library and Information Services

Skill sets that include this unit

• BSBSS00127 – Contact Centre Team Manager Skill Set