Description

Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for ICTTEN616 Rectify client services following network outages and faults.

This unit describes the skills and knowledge required to identify, analyse and resolve service faults by coordinating fault rectification, following network outages. It describes strategies for dealing with customers, operational staff and associated system restoration.

It applies to individuals who have high-level technical skills and relevant authority to coordinate activities of maintenance personnel and oversee compliance issues associated with service level agreements.

FORMAT: Customisable MS Word

Qualifications that include this unit

• ICT60220 – Advanced Diploma of Information Technology