Description
Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for SITXCCS007 Enhance customer service experiences.
This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations, and take responsibility for resolving complaints.
The unit applies to those who deal directly with customers on a daily basis and who operate independently or with limited guidance from others. It includes senior frontline sales personnel, supervisors and managers who use discretion and judgement to provide quality customer service experiences.
This includes individuals working in a range of tourism, travel, hospitality and events contexts.
FORMAT: Customisable MS Word
Qualifications that include this unit
- SIT40316 – Certificate IV in Holiday Parks and Resorts
- SIT50416 – Diploma of Hospitality Management
- ACM40617 – Certificate IV in Pet Styling
- ACM30617 – Certificate III in Pet Grooming
- SIT50116 – Diploma of Travel and Tourism Management
- SIT60116 – Advanced Diploma of Travel and Tourism Management
- SIT50316 – Diploma of Event Management
- SIT40416 – Certificate IV in Hospitality
- SIT40516 – Certificate IV in Commercial Cookery
- SIT40716 – Certificate IV in Patisserie
- SIT40816 – Certificate IV in Asian Cookery
- SIT40616 – Certificate IV in Catering Operations
- SIT40216 – Certificate IV in Guiding
- SIT40116 – Certificate IV in Travel and Tourism
Skill sets that include this unit
- SITSS00035 – Customer Service Management
