Description
Learner Guide with Unit Content, Assessment Tasks, Competency Records, Benchmark Answers and Assessment Mapping for SITTIND003 Source and use information on the tourism and travel industry.
This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
This unit applies to all tourism and travel sectors and people working at different levels. Managers use more formal research to attain specialised and comprehensive knowledge which supports product planning, marketing and strategic management activities. This is covered within other units of competency.
This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information relevant to day-to-day activities in order to maximise performance.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
FORMAT: Customisable MS Word
Qualifications that include this unit
- SIT50122 – Diploma of Travel and Tourism Management
- SIT60122 – Advanced Diploma of Travel and Tourism Management
- SIT30122 – Certificate III in Tourism
- SIT30222 – Certificate III in Travel
- SIT30322 – Certificate III in Guiding
- SIT40122 – Certificate IV in Travel and Tourism
- SIT20122 – Certificate II in Tourism
- SIT40222 – Certificate IV in Guiding
Skill sets that include this unit
- SITSS00097 – Visitor Information Services
- SITSS00095 – Travel Sales and Customer Service
